Privacy Policy
Last updated: [Feb/04/2025]
This Privacy Policy describes how FX Gameplan, Inc. ("we," "us," or "our") collects, uses, and shares your information when you visit our website at FXGameplan.com or using our desktop or other applications. FXGameplan.com provides a Foreign exchange market trading platform that connects you directly to your broker and we do not have access to your broker information.
Important Notice:
It is strictly against our privacy policy and practices for FX Gameplan, the app, to monitor, interfere, store, or even know about any communication between you and your broker.
FX Gameplan does not know, cannot know, and will not know your trading activity, your account information, or any other trading or financial information between you and your broker. Your broker credentials and other data is private to you and you only. That includes any account balances, capital, margin limits, leverage or any other personal information you have not provided to us during registration or when visiting our links from our applications.
Your broker credentials, including any tokens or other login details, is strictly maintained on your own computer device that you have installed the application on. Your data is securely encrypted and is only sent directly to your broker when you communicate with the broker through the application. FX Gameplan does not store or know your broker credentials.
- Information We Collect
We may collect and process the following types of information:
Customer Contact Information: Names and email addresses, which are used for account management, support, and service-related communications.
Analytics Data: Information about user interactions on the website. This data is only collected at FXGameplan.com properties and is not collected within the Windows desktop application. This may include but is not limited to location, duration, page views, button clicks, and form submissions.
- Purpose of Data Processing
We collect and process data for the following purposes:
Service Monitoring: Telemetry data helps us monitor service usage, detect issues, and enhance functionality.
Communication: Customer contact information allows us to manage user accounts and provide customer support.
- Data Sharing and Internal Data Handling
We manage data as follows:
Analytics Providers: We useSegment and Amplitude to track user interactions on the main website (FXGameplan.com) for analytics purposes. No analytics tracking is implemented within the desktop applications.
Internal data is never shared with a third party and all databases are self-hosted by the engineering team. Access to those databases is constrained to top-level executives CEO and Head of Engineering.
Analytics data is never resold or shared with third parties. While analytics data is collected and dashboarded through the providers we mentioned above, those parties are not able to consume that data and resell it in any way.
We have no plans to resell any customer information or interaction to a third party at any time now or in the future. 4. Data Retention
Telemetry Data: Retained according to the selected monitoring tier, ranging from 7 to 120 days.
Contact Information: User contact information is automatically deleted from the database upon user account deletion. Users that also wish to be removed from email can do so through unsubscribe buttons in the email or by creating a request outlined in section 5 below.
Technical Data: This data, which is correlated to individual hubs as opposed to individual users, is kept until a hub is deleted. Once the hub is deleted, FX Gameplan removes all data associated with that hub and no further action is needed.
- User Rights and Contact Information
While FXGameplan has a lot of technical data, we want to reiterate that from a personal information standpoint the platform only uses names and email addresses.
Below we have outlined our process for users to interact with their data and are open and willing to comply with any request.
To interact with data a user can simply email our team help@fxgameplan.com with the information they would like to view or change.
Per GDPR we provide at least these interactions:
Access: Request a copy of their personal data.
Correction: Correct any inaccuracies in their data.
Deletion: Request deletion of their data.
Objection: Object to certain data processing activities.
Data Portability: Request their data in a structured, machine-readable format.
- Data Security
We implement stringent security measures to protect personal data:
Encryption: Data is encrypted in transit and at rest.
Access Control: Access to production-level systems are limited to engineering Senior Management.
Incident Response: In case of a data breach, we will notify affected users as required by law and take appropriate actions.
- International Data Transfers
All user data that is maintained is stored securely and encrypted at rest on our servers located in the United States of America (USA). FX Gameplan does not replicate any data outside of the United States. If you are not a resident of the United States, your data will be retained within our secure datacenter in the United States.
- Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we may notify users directly if significant changes are made. 9. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: help@fxgameplan.com
Address: FX Gameplan, Inc., Florida
To request your data, please contact us at:
http://www.fxgameplan.com/en/contact/